Support
Answers to common questions about Pingio. Can't find what you need? We usually reply within 1–2 business days.
Still need help?
Email us directly and we'll get back to you.
Frequently asked questions
How do I save something to Pingio?
Share a link to Pingio from any app (browser, Instagram, TikTok, YouTube, etc.) using your device's native share sheet, or paste a link directly inside the app. Pingio automatically fetches a title, image, and category for it.
How do reminders work?
You can pick a specific time yourself, or let Pingio AI choose a sensible time based on what you saved (a recipe around dinner time, a workout in the morning, and so on). Not every saved item needs a reminder — anything you just want to keep lives in your Library.
What's included in Pingio Premium?
Premium unlocks AI Summary, AI Coach (recipes, workout plans, learning paths, shopping guidance), richer Knowledge Cards, priority reminders, and progress insights. The free plan covers saving, organizing, and basic reminders.
How does the 7-day free trial work?
When you start a Premium trial, your app store (Google Play or the App Store) will ask you to confirm a payment method up front. You won't be charged anything for 7 days. If you don't cancel before the trial ends, your subscription starts automatically at the price shown at signup. You can cancel any time during the trial and you won't be charged.
How do I cancel my subscription?
Android: Open the Google Play Store app → tap your profile icon → Payments & subscriptions → Subscriptions → Pingio → Cancel.
iOS: Open Settings on your iPhone → tap your name → Subscriptions → Pingio → Cancel Subscription.
Pingio never has access to cancel this for you — it's managed entirely through your app store account, and cancelling keeps your access until the end of the current billing period.
I was charged but don't see Premium in the app — what do I do?
Open Settings → Restore Purchases inside the app first — this re-syncs your subscription status and fixes most cases within a few seconds. If that doesn't help, email us at hello@pingio.me with the email address on your Pingio account and we'll sort it out.
How do I delete my account or data?
Go to Settings → Delete Account inside the app, or see our Delete Account page for details on what happens and the 30-day grace period.
Which platforms does Pingio support?
Pingio is available on Android and iOS. Your saved items, reminders, and subscription are tied to your account, not your device — sign in with the same account on any supported device to see everything.
I found a bug or have feedback — how do I report it?
We'd love to hear from you: hello@pingio.me. Screenshots and a short description of what you expected to happen help us fix things faster.